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Field Safety Notice FVCA – 2023-001 Avanos Ballard Oral Care Swab Incorrect Expiry Dates (ICN 2062)

Important Customer Notice Field Safety Notice

Ref: 2023/2062 ICN Number: 2062


  • The supplier Avanos has issued an urgent precautionary Field Safety Advisory Notice that is affecting certain Lots of the Avanos* Ballard* Oral Care products that were distributed with incorrect expiration dates on the label.
  • The labelled expiration dates of the impacted product codes were printed with a 10 year expiration date however, the product codes have an established shelf life of 5 years.
  • The intended use of these products is to apply a mouth moisturizer as well as wiping the lips, mouth, teeth, and soft tissue of patients who require oral hygiene assistance.
  • There are currently no expired product codes among the impacted Lots, therefore there is no immediate patient risk and all product codes listed in Appendix 1 are safe to use on patients. However, the impacted product codes should not be used past their actual expiration dates.
  • The hazardous situation with expired product codes has the potential for the component to break or detach leading to the potential for a minor choking hazard.

Products Affected:

  • Two of the affected product codes are available from NHS Supply Chain please refer to the attached product listing.
  • See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.

Next Steps:

  • Read and follow the full instructions in the Field Safety Notice and share this with all users of the affected product codes.
  • Ensure all users are aware of the correct expiration dates of the impacted product codes and are safely used on patients prior to expiry.
  • There is no need to return any impacted product to Avanos.

If you have any further questions, please contact your local NHS Supply Chain Customer Service Advisor.


Downloads ▼

  • 2062 Avanos Field Safety Notice 23 March 2023

    A PDF showing the Field Safety Notice for ICN 2062.
  • 2062 Avanos Product Listing with Alternatives 23 March 2023

    An Excel file showing the product listing with alternatives for ICN 2062.