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Supply Issues Essity UK Ltd TENA Wash Creams GDW159 and GDW167 (ICN 2559)

Important Customer Notice Supply Issues

Ref: 2024/2559 ICN Number: 2559


  • The supplier Essity UK Ltd has informed us of a supply issue with its Wash Cream products.
  • The two product codes affected are:
    • GDW159 – Moisturising cream cleanser 1 litre
    • GDW167 – Moisturising cream cleanser Wash cream 150ml.
  • The supply issue is due to increased demand and lead times.


  • GDW167 which was previously communicated through ICN 2382 is suspended and unavailable to order.
  • GDW159 is currently subject to intermittent supply.
  • Potential indirect alternative products are available to order through our online catalogue.  However, some of these may also become subject to intermittent supply.
  • See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
  • We do not currently have a resolution date for the supply issue and will update this ICN as soon as we have further information.  We will continue to review the stock to minimise further disruption.

Next Steps:              

  • Customers are advised to log into our website to view the potential indirect alternative products.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.

Please note that due to the clinical nature of these alternative products, we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.


Downloads ▼

  • 2559 Essity UK Product Listing with Alternatives 31 May 2024

    An Excel file showing the product listing with alternatives for ICN 2559.
    Login to view the downloads