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Supply Issues KCI Medical Limited (formerly 3M) Pressure Redistributing Support Aids (ICN 2558)

Important Customer Notice Supply Issues

Ref: 2024/2558 ICN Number: 2558


  • The supplier KCI Medical Limited (formerly 3M) has informed us of a supply issue with its Pressure Redistributing Support Aid products.
  • There are six product codes affected:
    • FES9910, FES9911, FES9912, FES9913, FES9914 and FES9915.
  • The supply issue is due to supplier manufacturing issues.


  • Two affected product codes are currently suspended and unavailable to order:
    • FES9914 and FES9915.
  • Four affected product codes are currently subject to intermittent supply:
    • FES9910, FES9911, FES9912 and FES9913.
  • Potential indirect alternative products are available to order through our online catalogue.
  • See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
  • The supply issue is anticipated to be resolved by 28 June 2024.

Next Steps:              

  • Customers are advised to log into our website to view the product listing for further information on the affected product codes and potential indirect alternatives.
  • The continuing supply issue is being monitored in conjunction with the supplier and we will continue to review the stock situation to minimise further disruption and update this ICN with the latest information as it becomes available.
  • However, as this is currently a disrupted market and supply is subject to rapid change, the alternatives offered may also be experiencing temporary supply issues and therefore, customers may need to consider clinically reviewing all additional alternatives provided.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.

Please note that due to the clinical nature of these alternative products, we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.

Downloads ▼

  • 2558 KCI Medical Product Listing with Alternatives 30 May 2024

    An Excel file showing the product listing with alternatives for ICN 2558.
    Login to view the downloads