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Supply Issues Megilo Hot and Cold Packs ELZ215 and ELZ216 (ICN 2503)

Important Customer Notice Supply Issues

Ref: 2024/2503 ICN Number: 2503


  • The supplier Megilo has informed us of a supply issue with Physiotherapy framework, Hot and Cold packs.
  • The two product codes affected are:
    • ELZ216 Hot & Cold Packs – Reusable 27cm x 13cm
    • ELZ215 Single Use Cold Packs – Crack bag for INSTANT ICE PACK 13cm x 15cm.
  • The supply issue is due to shipping delays.


  • The affected product codes are currently suspended and unavailable to order.
  • Whilst we’ve been able to source potential alternative products, these are currently being uploaded to the catalogue, and will be available to order within the coming days.
  • See our Downloads section to access the product listing for further information on the affected product codes and potential alternatives.
  • Please note they will vary in size and units of issue.
  • The supply issue is anticipated to be resolved by 31 May 2024.

 Next Steps:               

  • Customers are advised to log into our website to view the product listing for further information on the affected product codes.
  • The supply issue is being monitored in conjunction with the supplier, and we will continue to review the stock situation to minimise further disruption.
  • The ICN will be updated as and when new information becomes available.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.

Please note that due to the clinical nature of these alternative products, we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.

Downloads ▼

  • 2503 Megilo Product Listing with Alternatives 19 April 2024

    An Excel file showing the product listing with alternatives for ICN 2503.
    Login to view the downloads