Skip to main content

Supply Issues Philips Healthcare (Respironics) NIV and Sleep Therapy and Respiratory Solutions Products Multiple Products (ICN 1608)

Important Customer Notice Update

Ref: 2022/1608 ICN Number: 1608
  • The supply issue with NIV and Sleep Therapy and Respiratory Solutions products from Philips Healthcare (Respironics) is improving.
  • 26 product codes are now available to order through our online catalogue:
    • FAG1194, FAG2526, FAG2527, , FDE361, FAG1195, FAG1196, FAG1197, FAG1232, FAG2520, FAG6156, FAG6222, FAG914, FAG915, FAG923, FAG924, FAG6652, FAG4507, FAG6628, FAG6624, FAG6632, FAG6626, FAG6625, FAG6666, FAG4017 and FAG4517.
  • Two further product codes which were previously delisted have been reactivated and are now available to order:
    • FAG4516 and FDE361.
  • 10 previously delisted product codes are now available and can be ordered via new product codes from our online catalogue:
NPC MPC Replacement Codes
FAG3929 1126617 FAG6652
FAG3939 1127634 FAG4507
FAG3948 1133666 FAG6628
FAG3960 1133677 FAG6624
FAG3964 1133678 FAG6632
FAG3971 1133681 FAG6626
FAG3973 1133682 FAG6625
FAG3978 1133684 FAG6666
FAG4012 1069210 FAG4017
FAG4516 1120935 FAG4517
  • Five further product codes are now delisted and unavailable to order from our online catalogue:
    • FAG1296, FAG1288, FAG1305, FAG769 and FAG323.
  • 118 product codes are delisted in total including five products codes which are available whilst stocks last.
  • Two further product codes are suspended and unavailable to order:
    • FAG1156 and FAG1298.
  • 120 product codes are now affected in total.
  • These product codes will be reactivated once the supplier has resolved their regulatory issue and confirmed the recovery date.
  • Potential indirect alternative products are available to order through the online catalogue for some the affected products. However, some of these products may also become subject to intermittent supply with the increase in demand.
  • See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
  • Please note that 48 affected product codes have no alternative products available:
    • FAG1289, FAG1293, FAG4040, FAG4024, FAG319, FAG320, FAG326, FAG330, FAG980, FAG981, FDE360, FTC089, FTC155, FAG4212, FAG4889, FAG4892, FAG58, FAG6183, FAG6202, FAG6642, FAG6653, FDD5592, FDD1287, FDE514, FAG1306, FAG2388, FAG2416, FAG2417, FAG3405, FAG3930, FAG3931, FAG3933, FAG3934, FAG3947, FAG3949, FAG3955, FAG3956, FAG3957, FAG3958, FAG3966, FAG3967, FAG4513, FAG4976, FAG1307, FDE697, FAG3382, FAG1305, and FAG323.
  • Four direct and indirect alternatives are currently suspended or temporarily delisted and unavailable to order:
    • FDD5592, FDE305, FDD466 and FAG000.
  • We will continue to review the stock to minimise further disruption and will update this ICN as soon as we have further information.
  • The supply issue is now anticipated to be resolved by 31 March 2024.

 

 

  • The supply issue with NIV and Sleep Therapy and Respiratory Solutions products from Philips Healthcare (Respironics) is continuing.
  • 92 product codes are now available to order from our online catalogue including:
  • FAG4798 which was previously delisted, has been reactivated and is now available to order.
  • FDD611 remains available while stocks last.
  • Five further product codes are currently available while stocks last:
    • FAG755, FDC042, FAG1289, FAG1293 and FAG4040
  • Two product codes are currently suspended and unavailable to order:
    • FAG1288 and FAG1296.
  • A further 90 product codes are now delisted.
  • There is a total of 139 product codes delisted in total:
    • These products will be reactivated once the supplier has resolved their ISO issue and confirmed the recovery date.
  • 141 product codes remain affected in total.
  • Potential indirect alternative products are available to order through the online catalogue for the affected products. However, some of these products may also become subject to intermittent supply with the increase in demand.
  • Not all of the affected product codes have alternative products available.
  • See our Downloads ▼ section to access the product listing for further information on the affected product codes and potential alternatives.
  • We will continue to review the stock to minimise further disruption. We will update this ICN as soon as we have further information.
  • The supply issue is still anticipated to be resolved by 31 January 2024.
  • The supplier Philips Healthcare has informed us that the supply issue is ongoing.
  • Two new product codes are now affected, FAG6653 and FAG4024.
  • 50 product codes have now been delisted.
  • FDE780, FDE697 and FDD611 are available whilst stocks last, the remaining 47 product codes have already been delisted.
  • Not all product codes have an alternative product available.
  • See our Downloads section to access the product listing for further information on the affected product codes and the potential alternatives.
  • The supplier Philips Healthcare has informed us the supply issue is ongoing.
  • The supply issue is now anticipated to be resolved by January 2024.
  • See our Downloads Section to access the product listing for further information on the affected product codes and the potential alternatives.
  • 58 products have been re-certified and now meet the ISO18562 standard. Products previously available via NHS Supply Chain can now be ordered through our catalogue.
  • Please note that not all products recovered are supplied by us. Please review the product listing for information on product availability.
  • 128 products continue to be impacted by this disruption and Philips are going through the process to re-certify and validate these products.
  • 42 codes are now available while stocks last or already delisted.
  • We continue to work closely with Philips on the recovery. Unfortunately, the recovery date for some of these impacted products has been extended and it is envisaged that some of these products will not recover until May 2023.
  • Some of the disrupted products will continue to be subject to Demand Management including some products being suspended and ordered via the ICU Suspended Products Submission Webform. See our Useful Links section.
  • This ICN and the product listing will continue to be updated as the situation changes.
  • Please see our Downloads section for the product listing for more information on the products affected, which also shows product availability via a RAG status column, recovered product codes, delisted products and any potential alternatives.
  • The Nebuliser matrix can be used to review suitable alternative Nebulisers.
  • Consult with your Clinical Lead for advice on the use of alternative products and alternative treatments.
  • 228 products remain affected on this ICN, but there are changes to availability and which products are now on control and/or suspended.
  • Please see our Downloads section for the product listing for more information on the products affected, which also shows product availability via a RAG status column and any potential alternatives:
    • Products which are available to order via our online catalogue are highlighted in green.
    • Products that are still suspended and subject to Control Demand Management are highlighted in amber.
    • Products that are not currently available through NHS Supply Chain are highlighted in red.
  • Customers are advised to log into our website to view those product codes which are subject to Control Demand Management (amber).
  • If you have an urgent clinical need for any of the Control Demand Management product codes, you need to complete and submit the Control Suspended Consumables Product Submission Webform. See our Useful Links section to access this web form.
  • Further to the letter from Philips Healthcare (Respironics) dated 31 May 2022, there has been an update in availability of some product codes.
  • There are 228 affected products in total.
  • Please see our Downloads section for the product listing for more information on the products affected, which also shows product availability via a RAG status column and any potential alternatives:
    • Products which are available to order via our online catalogue are highlighted in green.
    • Products that are still suspended but can be ordered via the ICU webform are highlighted in yellow.
    • Products that are not currently available through NHS Supply Chain are highlighted in red.
  • Please note that some affected products were previously delisted and are no longer available order.
  • Customers are advised to check the online catalogue for the most up to date availability for those alternative products that are not from Philips Healthcare (Respironics).
  • If you have any questions regarding this letter, please contact your Philips Healthcare (Respironics) representative.
  • Philips Healthcare (Respironics) have issued a letter dated 1 June 2022 having identified a further 49 products that are also impacted by the ISO 18562 Biocompatibility Evaluation Requirements.
  • The additional 49 products are currently unavailable to order.
  • There are 228 affected products in total.
  • Please see the product listing in our Downloads ▼ section for more information on the products affected, which also shows product availability via a RAG status and any potential alternatives.
  • If you have any questions regarding this letter, please contact your Philips Healthcare (Respironics) representative.
  • The supplier Philips (Respironics) recently informed NHS Supply Chain about their delay in meeting the new ISO18562 requirement for breathing gas pathways, that took effect on 1 April 2022.
  • Consequently, there was a temporary shipping hold on selected products.
  • We have taken immediate action to protect this supply and placed orders on a number of products with the supplier on 31 March 2022 on correctly certified goods. This has enabled NHS Supply Chain to undertake national demand management.
  • Products will be available to order from Monday 16 May 2022.
  • To enable fair and continued supply across the network, orders placed on these products may be subject to demand management.  If the quantity on an order for these products is reduced, customers will be notified of the intervention before delivery is due.
  • Note that some products will only be available via the ICU suspended consumables process/webform.
  • An updated product listing (see our Downloads ▼ section) now shows all codes impacted by this supply disruption with a RAG status:
    Products which are available to order via our online catalogue are highlighted in green.
    Products that are still suspended but can be ordered via the ICU webform are highlighted in yellow.
    Products that are not currently available through NHS Supply Chain are highlighted in red.
  • Please note that some affected products were previously delisted and are no longer available order.
  • Should customers need to order the products that are demand managed, please our Useful Links section and follow the link to access the ICU suspended products submission webform.
  • Please see our Downloads ▼ section to view the product listing detailing available alternatives for the affected product codes. Customers must undertake clinical review before use.
  • This ICN and the product list will be updated regularly to reflect the current supply position.
  • NHS Supply Chain has received some products impacted by the supply disruption from Phillips (Respironics).
  • Collaborative working with Phillips (Respironics) has taken place to understand potential recovery dates which has caused an unforeseen delay in releasing suspensions and making product available to order.
  • To enable fair allocation across all customers we are currently reviewing this information.
  • Further alternatives have been identified and are in the process of being made available.
  • This ICN will be updated with details of products available to order and additional alternatives by the end of next week at the latest.
  • NHS Supply Chain is continuing to work with the supplier Phillips (Respironics), following the supply disruption on a number of products under the Respiratory Framework. These products have been suspended due to a delay in Phillips (Respironics) meeting the new ISO18562 requirement for breathing gas pathways, that took effect from 1 April 2022.
  • Correctly certified goods are being bought into NHS Supply Chain and suspensions on each of the NPCs will be lifted as deliveries are received.
  • This ICN will be updated with a RAG status added to the product listing, detailing which codes will continue to be suspended and which codes will be available to order.
  • This ICN will be updated by early next week.
  • Please see our Downloads ▼ section to download the letter sent to customers directly from Phillips.
  • Following an update from Phillips on the 8 April 2022, delivery of some stock will arrive later in April. We will provide an update week commencing 25 April 2022 on the latest stock position.
  • Whilst we establish a fuller picture, we advise you to use these products sparingly, and not for training purposes.

Change:

  • The supplier Philips (Respironics) recently informed NHS Supply Chain about their delay in meeting the new ISO18562 requirement for breathing gas pathways, that takes effect on 1 April 2022.
  • As they work through this issue, they have informed us there is a temporary shipping hold on selected products.
  • We have taken immediate action to protect this supply and are working through the system changes required to enable supply of these products to continue, while Phillips (Respironics) resolve their issue.
  • For a short period of time the affected codes will be suspended, while we bring the correctly certified goods into our stock system to cover this delay period, at which point the suspension will be lifted and they will be available for ordering.
  • There are 172 product codes affected.

Impact:   

  • The affected product codes are currently unavailable to order.
  • Potential indirect alternative products are available to order for some of the affected product codes however, we are working closely with the supplier to source further alternatives.
  • The ICN will be updated on a regular basis both with the date to lift the suspension when stock has arrived, the alternatives and the final end date of Phillips (Respironics) releasing the shipping hold.
  • Please see our Downloads ▼ section to refer to the product listing for further information on the affected product codes.
  • Please note that we are expecting further information from Phillips (Respironics) week ending 8 April 2022 in regard to stock availability. As soon as confirmation is received, this ICN will be updated.

Next Steps: 

  • Customers are advised to log into our website to view the potential indirect alternative products where possible.
  • Customers are also advised to check local stock holdings and advise your NHS Supply Chain Customer Service Advisor if any urgent orders are required. Please note that no urgent orders will be able to be placed or fulfilled until the stock arrives.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Relationship Manager or Customer Services Advisor.

Please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.

Downloads ▼

  • 1608 Philips Product Listing and Delisted Products with Alternatives 3 January 2024

    An Excel file detailing the affected product codes for ICN 1608.
    Login to view the downloads
  • 1608 Philips Customer Letter 1 June 2022

    A PDF of the Customer Letter for ICN 1608.
  • 1608 Philip Nebuliser Matrix 12 May 2022

    An Excel file detailing the Nebuliser product matrix
    Login to view the downloads