Supply Issues Philips Healthcare (Respironics) NIV and Sleep Therapy and Respiratory Solutions Products Multiple Products (ICN 1608)

Important Customer Notice Update

Ref: 2022/1608 ICN Number: 1608
  • The supplier Philips (Respironics) recently informed NHS Supply Chain about their delay in meeting the new ISO18562 requirement for breathing gas pathways, that took effect on 1 April 2022.
  • Consequently, there was a temporary shipping hold on selected products.
  • We have taken immediate action to protect this supply and placed orders on a number of products with the supplier on 31 March 2022 on correctly certified goods. This has enabled NHS Supply Chain to undertake national demand management.
  • Products will be available to order from Monday 16 May 2022.
  • To enable fair and continued supply across the network, orders placed on these products may be subject to demand management.  If the quantity on an order for these products is reduced, customers will be notified of the intervention before delivery is due.
  • Note that some products will only be available via the ICU suspended consumables process/webform.
  • An updated product listing (see our Downloads ▼ section) now shows all codes impacted by this supply disruption with a RAG status:
    Products which are available to order via our online catalogue are highlighted in green.
    Products that are still suspended but can be ordered via the ICU webform are highlighted in yellow.
    Products that are not currently available through NHS Supply Chain are highlighted in red.
  • Please note that some affected products were previously delisted and are no longer available order.
  • Should customers need to order the products that are demand managed, please our Useful Links section and follow the link to access the ICU suspended products submission webform.
  • Please see our Downloads ▼ section to view the product listing detailing available alternatives for the affected product codes. Customers must undertake clinical review before use.
  • This ICN and the product list will be updated regularly to reflect the current supply position.
  • NHS Supply Chain has received some products impacted by the supply disruption from Phillips (Respironics).
  • Collaborative working with Phillips (Respironics) has taken place to understand potential recovery dates which has caused an unforeseen delay in releasing suspensions and making product available to order.
  • To enable fair allocation across all customers we are currently reviewing this information.
  • Further alternatives have been identified and are in the process of being made available.
  • This ICN will be updated with details of products available to order and additional alternatives by the end of next week at the latest.
  • NHS Supply Chain is continuing to work with the supplier Phillips (Respironics), following the supply disruption on a number of products under the Respiratory Framework. These products have been suspended due to a delay in Phillips (Respironics) meeting the new ISO18562 requirement for breathing gas pathways, that took effect from 1 April 2022.
  • Correctly certified goods are being bought into NHS Supply Chain and suspensions on each of the NPCs will be lifted as deliveries are received.
  • This ICN will be updated with a RAG status added to the product listing, detailing which codes will continue to be suspended and which codes will be available to order.
  • This ICN will be updated by early next week.
  • Please see our Downloads ▼ section to download the letter sent to customers directly from Phillips.
  • Following an update from Phillips on the 8 April 2022, delivery of some stock will arrive later in April. We will provide an update week commencing 25 April 2022 on the latest stock position.
  • Whilst we establish a fuller picture, we advise you to use these products sparingly, and not for training purposes.

Change:

  • The supplier Philips (Respironics) recently informed NHS Supply Chain about their delay in meeting the new ISO18562 requirement for breathing gas pathways, that takes effect on 1 April 2022.
  • As they work through this issue, they have informed us there is a temporary shipping hold on selected products.
  • We have taken immediate action to protect this supply and are working through the system changes required to enable supply of these products to continue, while Phillips (Respironics) resolve their issue.
  • For a short period of time the affected codes will be suspended, while we bring the correctly certified goods into our stock system to cover this delay period, at which point the suspension will be lifted and they will be available for ordering.
  • There are 172 product codes affected.

Impact:   

  • The affected product codes are currently unavailable to order.
  • Potential indirect alternative products are available to order for some of the affected product codes however, we are working closely with the supplier to source further alternatives.
  • The ICN will be updated on a regular basis both with the date to lift the suspension when stock has arrived, the alternatives and the final end date of Phillips (Respironics) releasing the shipping hold.
  • Please see our Downloads ▼ section to refer to the product listing for further information on the affected product codes.
  • Please note that we are expecting further information from Phillips (Respironics) week ending 8 April 2022 in regard to stock availability. As soon as confirmation is received, this ICN will be updated.

Next Steps: 

  • Customers are advised to log into our website to view the potential indirect alternative products where possible.
  • Customers are also advised to check local stock holdings and advise your NHS Supply Chain Customer Service Advisor if any urgent orders are required. Please note that no urgent orders will be able to be placed or fulfilled until the stock arrives.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Relationship Manager or Customer Services Advisor.

Please note that due to the clinical nature of these alternative products we advise you to consult your own clinical experts to ensure suitability for your organisations use of these products.

Downloads ▼

  • 1608 Philips Product Listing with Alternatives 12 May 2022

    An Excel file detailing the affected product codes for ICN 1608.
    Login to view the downloads
  • 1608 Philips Customer Letter

    A PDF of the Customer Letter for ICN 1608.
  • 1608 Philip Nebuliser Matrix 12 may 2022

    An Excel file detailing the Nebuliser product matrix
    Login to view the downloads