Maintenance, Repair and Calibration of Medical Equipment

Procurement completed in line with Public Contract Regulations 2015 (PCR 2015).

This framework starts on 1 October 2022, runs for 72 months and ends on 30 September 2028. This includes a 48 month extension.

It supports NHS organisations to plan and manage equipment maintenance effectively by providing access to a broad network of approved service providers covering more than 200 equipment categories, from patient assessment and monitoring equipment through to imaging, laboratory, radiotherapy and robotic surgical systems.

Maintaining medical equipment is critical to ensuring safe, reliable and uninterrupted patient care. Effective maintenance arrangements help organisations maximise equipment availability, maintain compliance and reduce the risk of service disruption.

Working closely with customers, our dedicated maintenance teams provide support throughout the maintenance contract lifecycle, helping organisations maintain continuity of cover, manage renewals and align maintenance arrangements with wider equipment lifecycle plans. This helps ensure equipment remains safe, compliant and available to support patient care.

Whether supporting a single maintenance contract or a large multi-site equipment portfolio, we work with customers to identify solutions that meet their operational, financial and clinical requirements.

Areas covered

There are 17 lots on this framework (see Service Categories section for a full list). 

See our Downloads ▼ section for the Supplier Matrix showing equipment coverage, supplier participation and lot allocation across the framework.

How we support you

We provide support throughout the lifecycle of your maintenance contracts.

Support is available for:

New business requests

Guidance for organisations accessing the framework for the first time, including support with maintenance planning and route-to-market advice.

Purchase orders

Support with obtaining quotations, placing orders and managing maintenance contracts through the framework.

Point of sale maintenance

Helping customers arrange maintenance contracts at the point of equipment purchase, ensuring service cover is in place from day one.

Contract renewals

Proactive support to help organisations renew contracts on time, maintain continuity of cover and avoid service interruptions.

See our Downloads ▼ section for detailed guidance on each of these areas, in the Customer Briefing Document.

Equipment decommissioning and contract cancellations

Support with equipment replacement programmes, decommissioning activities and maintenance contract changes.

See our Downloads ▼ section to access the Maintenance Decommissioning Equipment Form.

NHS Supply Chain is committed to embedding sustainability and social value considerations throughout its procurement activities.

Since April 2022, all NHS Supply Chain frameworks have incorporated the requirements of Procurement Policy Note (PPN) 06/20, helping to deliver wider economic, environmental and social benefits alongside value for money.

The framework includes a broad range of approved maintenance service providers covering a wide range of equipment manufacturers and technologies.

Our Supplier Matrix provides a quick reference guide to help identify which service providers can support specific equipment categories and manufacturers. See our Downloads ▼ section to view the supplier matrix.

If you are unable to find the information you require, please contact your regional maintenance team:

The framework provides a compliant, efficient and flexible route for procuring maintenance services across a wide range of medical equipment categories.

Benefits include:

• Framework-negotiated pricing and discounts
• No cost to access or use the Framework Agreement
• Transparent pricing and savings opportunities
• No requirement to undertake a separate tender exercise
• Simple quotation and ordering process
• Dedicated single point of contact for maintenance support
• Choice of suppliers, cover levels and contract durations
• Multi-year contract options
• Point of Sale (POS) maintenance solutions
• Simplified renewals process
• Flexibility to select the level of cover that best meets organisational requirements
• Ability to consolidate requirements across multiple suppliers
• Access to maintenance support across more than 200 equipment categories
• Continued direct relationship between customers and service providers.