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Online Catalogue and Ordering Issue

5 April 2024 09:34
Resolved

Our IT team have confirmed that orders are flowing as expected this morning and the issue has not re-occurred.
Our IT team will continue to monitor the service.
However, if you continue to experience any issues, please contact your Customer Service Advisor.

4 April 2024 16:27
In Progress

Our IT team has identified the issue and implemented the fix. The order process is now working as expected.
If you have any queries regarding your order please contact your Customer Service Advisor.

4 April 2024 14:16
In Progress

Orders can still be placed via the catalogue, but we are experiencing some delays in them being processed.
Our IT team is currently investigating and prioritising a resolution.
Updates will be provided on this page.
We apologise for any inconvenience this has caused. If you have an urgent order demand, please contact your Customer Service Advisor.