Supply Issues Rocialle Healthcare Ltd Oral Hygiene Packs EVB001 and EVB061 (ICN 2401)

• The supply issue of Oral Hygiene Packs from Rocialle Healthcare Ltd is continuing.
• EVB001 and EVB061 remains suspended and unavailable to order.
• Two product codes are affected in total.
• Trusts are encouraged to carry out local stock check to ensure any packs currently on hand are used efficiently.
• NHS Supply Chain will provide updates where possible, and Inventory Management are liaising with the supplier regularly, intending to resolve this supply issue sooner.
• There are still  no identified alternative products available to order through our online catalogue.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes.
• The supply issue is anticipated to be resolved by 8 April 2024.

• The supply issue of Oral Hygiene Packs from Rocialle Healthcare Ltd is continuing.
• EVB001 remains suspended and unavailable to order from our online catalogue.
• EVB061 is now available to order on an intermittent supply basis.
• Two product codes remain affected in total.
• Trusts are encouraged to carry out local stock check to ensure any packs currently on hand are used efficiently.
• There are currently no identified alternative products available to order through our online catalogue.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes.
• The supply issue is now anticipated to be resolved by 19 February 2024.

Change:

• The supplier Rocialle Healthcare Ltd has informed us of a supply issue with its Oral Hygiene packs.
• The two product codes affected are:
  • EVB001 – Pack oral hygiene
  • EVB061 – Pack oral hygiene.
• The supply issue is due to supplier manufacturing issues.

 Impact:          

• Incorrect and unexpected forecasting has led to manufacturing issues and a delay in stock build.
• The affected product codes are currently suspended and unavailable to order.
• There are currently no identified alternative products available to order through our online catalogue.
• See our Downloads ▼ section to access the product listing for further information on the affected product codes.
• The supply issue is anticipated to be resolved by 31 January 2024.

 Next Steps:

• Trusts are encouraged to carry out local stock check to ensure any packs currently on hand are used efficiently.
• NHS Supply Chain will provide updates where possible, and Inventory Management are liaising with the supplier regularly, with the aim to resolve this supply issue sooner.
• If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.