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Supply Issues Rocialle Healthcare Ltd Oral Hygiene Packs EVB001 and EVB061 (ICN 2401)

Important Customer Notice Update

Ref: 2024/2401 ICN Number: 2401
  • The supply issue with Oral Hygiene Packs from Rocialle Healthcare Ltd is continuing.
  • EVB001 remains suspended and unavailable to order from our online catalogue.
  • EVB061 is now available to order on an intermittent supply basis.
  • Two product codes remain affected in total.
  • Trusts are encouraged to carry out local stock check to ensure any packs currently on hand are used efficiently.
  • There are currently no identified alternative products available to order through our online catalogue.
  • See our Downloads ▼ section to access the product listing for further information on the affected product codes.
  • The supply issue is now anticipated to be resolved by 19 February 2024.

Change:

  • The supplier Rocialle Healthcare Ltd has informed us of a supply issue with its Oral Hygiene packs.
  • The two product codes affected are:
    • EVB001 – Pack oral hygiene
    • EVB061 – Pack oral hygiene.
  • The supply issue is due to supplier manufacturing issues.

 Impact:          

  • Incorrect and unexpected forecasting has led to manufacturing issues and a delay in stock build.
  • The affected product codes are currently suspended and unavailable to order.
  • There are currently no identified alternative products available to order through our online catalogue.
  • See our Downloads section to access the product listing for further information on the affected product codes.
  • The supply issue is anticipated to be resolved by 31 January 2024.

 Next Steps:

  • Trusts are encouraged to carry out local stock check to ensure any packs currently on hand are used efficiently.
  • NHS Supply Chain will provide updates where possible, and Inventory Management are liaising with the supplier regularly, with the aim to resolve this supply issue sooner.
  • If you have any further questions, please contact your local NHS Supply Chain Customer Services Advisor.

Downloads ▼

  • 2401 Rocialle Healthcare Ltd Product Listing 9 January 2024

    An Excel file showing the product listing for ICN 2401.
    Login to view the downloads