Digital UX Researcher

Job Title: Digital UX Researcher

Function: Customer Engagement

Location: Hybrid/Nottingham

Type: Permanent

Job Ref: 770

Salary: £43,520 with potential to rise to £51,200 over 3 years

Closing Date: 26 April 2024

We have an exciting opportunity within NHS Supply Chain for a Digital Experience Research Analyst to join our Customer Engagement team.

What does a Digital Experience Research Analyst do at NHS Supply Chain?

As a Digital Experience Research Analyst, you will design and lead research initiatives with a focus on understanding user needs and user experience. This research will incorporate both quantitative and qualitative methodologies, and the findings will help to inform the future direction of NHS Supply Chain’s digital strategy.

Responsibilities

Define and communicate a clear view of our customer experience, using tools such as journey maps and qualitative touchpoint analysis to identify pain points and opportunities.

Conduct comprehensive research and data analysis to develop a deep understanding of customer segments, trends, needs and expectations. Utilise qualitative methods such as customer interviews alongside quantitative data capture through surveys, platform analytics and other channels.

Generate data and analytics reports to support decision making and effective prioritisation of initiatives.

Develop and maintain key performance indicators to track the effectiveness of digital experience initiatives and measure success.

Identify opportunities for enhancing our digital experience, processes and systems. Establish a continuous feedback loop into the Product Management, Product Ownership and Business Readiness teams to inform the future backlog of work.

Regularly present research findings to key internal stakeholders at all levels, including the Digital Commerce team and Voice of Customer team.

What skills, qualifications and qualities do I need to be successful?

Proven experience in user research (minimum 5+ years), with proficiency in both qualitative and quantitative research techniques.

Experience with agile working practices and the development of digital platforms is advantageous.

Ability to interpret data effectively to make recommendations on future direction, whilst offering guidance and training to others on data analysis.

You can make sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Capable of dissecting complex issues from multiple angles, identifying root causes from symptoms.

You build strong customer relationships and deliver customer-centric solutions. Passionate about problem-solving and ensuring customer satisfaction.

You apply your knowledge of the business and the marketplace to advance the

organisation’s goals. You ask probing questions and draws on a variety of sources to

gain insight and to explore business drivers or industry trends.

Outstanding written and verbal communication skills.

Excellent organisational skills with a proven ability to manage competing priorities and a challenging workload in a fast-paced environment.

Resilient and solution focused mindset, able to adapt to changing circumstances and overcome obstacles easily.

Must be a team player with strong collaboration skills and a demonstrated ability to lead effectively across functions. 

How you’ll work

Hybrid working; a blend of home and office working with 2/3 days in the office and 2/3 days at home.

In return for your passion, enthusiasm, and hard work you will be rewarded with an attractive salary and benefits package, consisting of:

Performance-led annual bonus scheme

27 days holiday plus bank holidays, with the option to purchase up to an additional 5 days

Generous contributory pension scheme (up to 6% employee / 12% employer contributions of your base salary)

Access to Flexible Benefits Scheme – you will be able to choose from a variety of benefits such Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance and additional pension contributions that suit you

2 days paid Volunteering Leave

1 day paid Wellbeing Leave

Long Service Awards

Access to the Blue Light Card and NHS Discounts

Flexible working options

National Annual season ticket purchase scheme

Eye Care vouchers

Access to a free 24/7 Employee Assistance Programme

NHS Supply Chain, who are we?

We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We make sure the products we supply are always safe, quality assured and delivered efficiently.

We’re always listening to the people who use our products, so that we’re aware of the changing needs across the NHS. In all, we serve every NHS Trust and operate a national network of distribution centres. We also manage relationships with more than a thousand suppliers, delivering more than 8,000,000 orders each year to more than 17,000 locations.

And by doing all of this on behalf of the NHS, this gives NHS staff more time to focus on their main priority of proving excellent patient care.

Our, Purpose, Vision and Strategy are clear. We provide direction, leadership, and commercial focus to improve health outcomes.

Vision: To make it easier for the NHS to put patients first

Purpose: Our role is to support the NHS to save lives and improve health

Values:

Be Authentic

Be Inclusive

Be Driven

Be Enterprising

Be The Difference

Other Information

You will join on SCCL terms and conditions.

For more information on SCCL and the NHS Supply chain please visit: www.supplychain.nhs.uk

SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.

SCCL values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Our policies and procedures reflect our commitment to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

SCCL reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

If you are shortlisted for interview you will be required to provide proof of ID and the right to work in the UK.

Apply Now