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ICS Account Manager – South East

Job Posted: 8 March 2024
Job Updated: 30 May 2024

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Job Title: ICS Account Manager – Kent/Medway

Function: Customer Engagement

Location: Field Based

Type: Perm

Job Ref: 783

Salary: £37,060 with the potential to rise to £43,600 over 3 years

Closing Date: 14 June 2024


NHS Supply Chain are recruiting for an Integrated Care Systems (ICS) Manager

What does an ICS Manager do at NHS Supply Chain?




  • Developing and implementing ICS level plans to deliver value beyond savings across an ICS utilising a consultative approach
  • Developing strong senior relationships and being able to co-ordinate and structure internal resources to support customer activities
  • Influencing a complex business internally to support the goals of the customer which the Regional ICS lead will co-ordinate
  • Accountability and autonomy to work in partnership with customers to deliver value, whilst identifying and seeking support where required
  • Working collaboratively with colleagues responsible for other activities (such as clinical support and systems training etc), and co-ordinating those activities into a single customer plan
  • Identifying, managing and accelerating delivery of growth and savings opportunities for assigned territory.
  • Owning first line customer relationship
  • Working collaboratively with customers and colleagues to achieve joint goals
  • Driving value for customers
  • Accountability for revenue and savings KPIs within assigned region


What skills, qualifications and qualities do I need to be successful?


  • Influencing senior stakeholders both internal and external
  • Effectively engaging at a broader and deeper level across our customer base, whilst influencing a complex business internally
  • Being able to hold strong internal networks and relationships to influence decisions successfully in the interests of our customers
  • Advanced level of consultative selling
  • Building effective relationships and engaging with a wide network
  • Leveraging a wide network to provide insight and influence outcomes
  • Utilising a customer focussed approach
  • Clear and effective communications skills
  • Managing complexity
  • Ensuring accountability


How you’ll work

Remote working; travel to internal and external locations.

In return for your passion, enthusiasm, and hard work you will be rewarded with an attractive salary and benefits package, consisting of:

  • Performance led annual bonus scheme
  • 27 days holiday plus bank holidays, with the option to purchase up to an additional 5 days
  • Generous contributory pension scheme (up to 6% employee / 12% employer contributions of your base salary)
  • Access to Flexible Benefits Scheme – you will be able to choose from a variety of benefits such Life Insurance, Critical Illness Cover, Income Protection, Health Cash Plan, Dental Insurance and additional pension contributions that suit you
  • 2 days paid Volunteering Leave
  • 1 day paid Wellbeing Leave
  • Long Service Awards
  • Access to the Blue Light Card and NHS Discounts
  • Flexible working options
  • National Annual season ticket purchase scheme
  • Eye Care vouchers
  • Access to a free 24/7 Employee Assistance Programme

NHS Supply Chain, who are we?


We are a part of the NHS family, and our role is to source, deliver and supply healthcare products, services and food for NHS trusts and healthcare organisations across England and Wales. We make sure the products we supply are always safe, quality assured and delivered efficiently.


We’re always listening to the people who use our products, so that we’re aware of the changing needs across the NHS. In all, we serve every NHS Trust and operate a national network of distribution centres. We also manage relationships with more than a thousand suppliers, delivering more than 8,000,000 orders each year to more than 17,000 locations.


And by doing all of this on behalf of the NHS, this gives NHS staff more time to focus on their main priority of proving excellent patient care.

Our, Purpose, Vision and Strategy are clear. We provide direction, leadership, and commercial focus to improve health outcomes.

Vision: To make it easier for the NHS to put patients first


Purpose: Our role is to support the NHS to save lives and improve health



  • Be Authentic
  • Be Inclusive
  • Be Driven
  • Be Enterprising
  • Be The Difference

Other Information

  • SCCL is a not an NHS organisation, you will join on SCCL terms and conditions.
  • For more information on SCCL and the NHS Supply chain please visit:

NHS Supply Chain is an equal opportunities employer

SCCL is a company Registered in England and Wales, with company number 10881715, to act as the management function of the NHS Supply Chain.

SCCL values and respects the diversity of its employees and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.

Our policies and procedures reflect our commitment to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process.

SCCL reserve the right to close any vacancies from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

If you are shortlisted for interview you will be required to provide proof of ID and the right to work in the UK.

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