Customer Newsletter – July 2024
Welcome to our bi-monthly customer newsletter, bringing together our latest news and updates in an easy to read format. We would welcome your feedback on any topics you would like us to include in future editions. You can do this by contacting:
Website Feedback
Our Commitments and Objectives for the Year Ahead
The latest details about our Business Plan 2024 – 2025 are available.
These are the key activities that have been built specifically on the needs of our customers, using feedback gathered over the past 12 months.
Novel Technology Improves Outcome for Patients with Complex Polyps
Successful Value Based Procurement pilot enables trust to establish UK’s first Complex Polyp Service.
eDirect Back Order Management Improvements
The phased rollout to all eDirect suppliers has begun, view details of those due to migrate or already using the manual service and our FAQs.
Resiliency Alternatives Report RPT 1173
Register to receive this report which gives you all of the information you need about supply-impacted codes and their alternative products in one place.
We Have Updated our Unavailable Products Process Flows
Learn what to do when you either cannot order a product or when you have not received desired quantities of a product.
Oracle Fusion Cloud Software Update
We’re moving to a new finance system as part of our technology transformation programme to better serve our customers.
Strategy Opportunities (Innovation) Refresh
We have recently updated our Medical Technology strategy opportunities, for innovation and would love to hear your thoughts in our short questionnaire.
Online Catalogue Search Improvements
We’ve recently released some changes to the search functionality enhancing the user experience and performance.
Hospital and Food Service – Update Report
Read how we add value and uphold standards for the Hospital and Food Service.
Voice of the Customer Team
Customer Voice in Category Strategy Programme
We’re recruiting for our new Customer Category Strategy Advisory Panels to help us design and develop the right procurement strategies through proactive engagement with NHS trusts.
Working Groups and Panels
View all of our customer working groups and panels you can get involved in.
Clinical Alternative Products Support
The outputs from the weekly Clinical Alternatives Products Support Call are detailed on this page.
Register to Join Our Customer Panels
If you would like to be an attendee at one of our key panels or working groups, please complete this form.
New Frameworks
For the latest information on these products please keep checking our Important Customer Notice (ICN 2523). Here you will also find product alternative matrices, the most recent FAQs and the slides from our weekly customer webinar.
We will be closed for ordering and deliveries on Monday 26 August 2024. Keep up to date with our order and delivery dates for stocked and blue Diamond products via our online catalogue over the upcoming bank holiday.