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Website and Systems

New Product Complaint Form From 10 June 2024

13 June 2024

Replacing the old QPulse form with an improved customer Product Complaint Form for product and food complaints

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Improvements to Online Catalogue and Ordering

16 April 2024

Key changes made to your Online Catalogue recently - please read this brief update for more information.

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Customer Checklist For Ease Of Ordering

3 January 2024

Our top tips to ensure your orders can be as smooth as possible.

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How You Can Stay Informed of Price Changes

30 May 2023

Learn more about the ways you can stay abreast of pending and actual price changes to products we supply.

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Ongoing Improvements for ICNs

16 March 2023

We are responding to your feedback and improving notices about supply issues and safety alerts.

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Decommission eDC and eDC Gold Windows Mobile Devices

13 December 2022

The Windows Mobile Devices have reached the end of their development and are no longer supported by Microsoft.

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Core Technology Refresh Order Management Technology eDirect Release

9 November 2022

The latest update on delivering a new order management system across our network.

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An Efficient and Sustainable eBilling Solution

5 July 2022

We have made further enhancements to our eBilling system to enable more customers to receive their invoices electronically.

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New Ordering District Codes for ICBs

5 July 2022

Supporting the transition of Clinical Commissioning Groups into Integrated Care Systems from 1 July 2022.

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Tips for searching for stationery items on the online catalogue

10 June 2022

We have listened to your feedback and understand pain points when searching for stationery read our hits and tips here.

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Withdrawal Of Support For Internet Explorer

26 May 2022

Microsoft Internet Explorer is now end of life in the Microsoft Lifecycle Policy, which means that support is gradually being withdrawn.

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Improving Our Website User Experience

8 April 2022

Keeping you informed about changes to our website's overall design.

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Access Additional Content With a Website Login

2 March 2022

Find out the benefits of having a website account and how to apply for one.

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Product Suspension Reasons

28 January 2022

Following customer feedback we have streamlined our product suspension reasons and made them more transparent.

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Online Catalogue - Stay Updated - Product Changes

21 December 2021

Find out how to stay informed about product changes by using the amendments section of our online catalogue.

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