The Resilience Working Group (RWG) was set up in November 2021 in response to discussions at Regional and National Customer Boards around demand management and supply issues.
The fortnightly group is an opportunity for an open and honest discussion between our customers and NHS Supply Chain. Chris Holmes, Director of Supply Chain, and Jodi Chapman, Director of Customer Engagement, are the Executives who attend each meeting, other relevant NHS Supply Chain colleagues are also invited to join to provide updates or discuss topics on the agenda.
Currently, the RWG key themes are pricing, demand management, operational communications, and service reporting.
The Resilience Working Group has facilitated vital discussions on key topics such as pricing, demand management and service. Trust colleagues have also been linked into strategic suppliers’ discussions to ensure there is a strong voice of the customer. There is still a lot of work for the group to do, but it has a strong collective direction between NHS Supply Chain and NHS trusts, to drive improvements which ultimately will benefit patients.Tracey Leforte, Group Director of Procurement, Mid and South Essex NHS Foundation Trust