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Important Customer Notices (ICNs)

In response to customer feedback, you can now:

  • Access early information about potential supply disruption prior to a full ICN being published on our website – view Early Informs.
  • Have a ‘Forward View’ of pending contractual changes, please view the new page and log in for access.
  • Access more information on which products are listed on each ICN in the new ICN Weekly Dashboard.
    See our Downloads ▼ section to view this summary now.
  • Quickly display ICNs using Filter options.

Supply Issues Smiths Medical International Syringes and Needles Additional Products (ICN 1492)

Ref: 2021/1492 - 27 January 2023

Important Customer Notice: Update

The supplier Smiths Medical has informed us that the supply issue is still ongoing.

Find out more

Supply Issues PFM Medical Robinsons Soft Drains (ICN 2008)

Ref: 2023/2008 - 27 January 2023

Important Customer Notice: Supply Issues

The supplier PFM Medical has informed us of a supply issue with its Robinsons Soft Drains products.

Find out more

Supply Issues PTP Healthcare Ltd Nylon Comb, MRA275 and Shampoo Cap MRA233 (ICN 1983)

Ref: 2023/1983 - 26 January 2023

Important Customer Notice: Update

MRA233 is now out stock due to a rise in demand.

Find out more

Supply Issues Smiths Medical and Kapitex PVC Tracheostomy Tubes Multiple Products (ICN 1757)

Ref: 2022/1757 - 26 January 2023

Important Customer Notice: Supply Issues

The suppliers Smiths Medical and Kapitex Healthcare have informed us that the supply disruption is still ongoing.

Find out more

Supply Issues Nairobi Coffee and The Tea Co Ltd Hot Beverages (ICN 1998)

Ref: 2023/1998 - 26 January 2023

Important Customer Notice: Supply Issues

The supplier Nairobi Coffee and The Tea Co Ltd have informed us of a supply issue with their Hot Beverage products.

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Supply Issues Medela UK Ltd Infant Feeding Accessories Multiple Products (ICN 1844)

Ref: 2022/1844 - 26 January 2023

Important Customer Notice: Update

Two of the previously affected codes are now available to order.

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Supply Issues Multiple Suppliers Blood Collection Systems and Blood Lancets (ICN 1916)

Ref: 2022/1916 - 26 January 2023

Important Customer Notice: Update

The supply issue with Blood Collection Systems and Blood Lancets products is still ongoing.

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Supply Issues Ontex UK Ltd Disposable Continence Products (ICN 1896)

Ref: 2022/1896 - 26 January 2023

Important Customer Notice: Update

The supplier Ontex UK Ltd has informed us that the supply issue with its Disposable Continence products is ongoing.

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Supply Issue Convatec Ltd Hydrocolloid Thin Dressing ELM101 (ICN 1974)

Ref: 2023/1974 - 25 January 2023

Important Customer Notice: Update

The supplier Convatec Ltd has informed us that the supply issue is still ongoing.

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Supply Issues Armstrong Medical Ltd CPAP and Face Masks Multiple Products (ICN 1951)

Ref: 2022/1951 - 25 January 2023

Important Customer Notice: Update

The supplier Armstrong Medical Ltd has informed us that the supply issue with its CPAP and Face Masks has improved.

Find out more

Downloads ▼

  • ICN Weekly Dashboard

    An Excel file detailing all ICNs and the product codes on each ICN. Updated weekly.
    Login to view the downloads